1. Introduction

Welcome to Stay North("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website staynorth.fi, use our services, or communicate with us. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

2. Information We Collect

We may collect and process the following types of information:

2.1. Personal Information

  • Contact Information: Name, email address, phone number, and postal address.
  • Identification Information: Passport number, driver's license details, or other government-issued identification.
  • Payment Information: Credit/debit card numbers, billing addresses, and other financial information.
  • Booking Information: Dates of travel, property details, and special requests.

2.2. Non-Personal Information

  • Technical Data: IP address, browser type, operating system, device information, and browsing actions.
  • Usage Data: Information about how you use our website and services, including pages visited, time spent on the site, and interaction with content.

2.3. Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience on our site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Our Services: To facilitate property bookings, process payments, and provide customer support.
  • To Communicate With You: To send you booking confirmations, respond to inquiries, and provide updates.
  • To Improve Our Website: To analyse website usage and improve our offerings and user experience.
  • For Marketing Purposes: To send you promotional materials and newsletters (you may opt-out at any time).
  • To Comply With Legal Obligations: To comply with legal requirements, prevent fraud, and protect our legal rights.

4. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as payment processors, IT service providers, and marketing agencies.
  • Property Owners and Managers: To facilitate your booking and ensure the property is prepared for your stay.
  • Legal Authorities: If required by law or to protect our rights, property, or safety.

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request access to your personal information.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to certain conditions.
  • Right to Restrict Processing: Request restriction of processing your data in certain circumstances.
  • Right to Data Portability: Request transfer of your data to another organization.
  • Right to Object: Object to the processing of your data in certain situations.

To exercise any of these rights, please contact us at [email protected]

7. International Data Transfers

If you are located outside Finland, your personal data may be transferred to and processed in Finland where our servers are located. By using our services, you consent to this transfer, processing, and storage of your information.

8. Third-Party Links

Our website may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will notify you of significant changes via email or a prominent notice on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

[email protected]